If you are not happy with your product or change your mind in the first 30 days since purchase, please let us know and we will organise a replacement or refund, no questions asked. Simply contact us at email@example.com and we’ll get back to you with the next steps. Returns need to be sent back to us unused, in its original packaging and in original condition.
All returns need to be received by us before a refund is provided or replacement products are dispatched. You will need to cover the costs of returning any item to us and we’ll then pick up postage on any replacements, if applicable. We do not take responsibility for any returns that are lost in transit and not received by our warehouse.
Shipping costs on the original order are non-refundable, therefore any applicable refund will be less any initial shipping costs. Please allow at least five (5) business days once your returned item has been received for a refund to be processed.
Returns can be dropped off in person to our warehouse in Carrum Downs however, an appointment to do so needs to be made in advance. Please email firstname.lastname@example.org or phone 1300 043 110 to arrange an appointment.
Refunds, where applicable, will be processed back on to the original credit card payment method. Cash refunds cannot be provided.
Return shipping address:
1A Yazaki Way
Carrum Downs VIC 3201